Telkom Kenya is one of the most popular telecommunication networks in Kenya and East Africa. With the stiff competition from its rivals Safaricom and Airtel, it has been trying to ensure its customers are not slapped with high calling and messaging charges while making calls across East African region. Dubbed Mashariki Roaming Bundle, it is limited to Uganda, Rwanda and South Sudan.
The package has two alternatives for its clients or telkom users; Mashariki KES 500, which includes 65 Mins and 130 SMS and Mashariki KES 1000 that is packaged with 130 mins plus 260 minutes.
Apparently, something crucial is missing in this package despite the fair rates. Data bundles for the two packages is missing. Another thing is that their packages limits the customers is restricted to their prepaid package. As mentioned earlier, the package can only be used while roaming in Rwanda, Uganda and South Sudan (Tanzania and Rwanda are missing) and for traffic destined only to within visited country (Local), Kenya, Uganda, Rwanda and South Sudan.
This is why the packages offered by Telkom Kenya may be termed as not that user friendly. The best thing that probably they would do is to revise the packages so as to fairly compete with other telecommunication companies like Safaricom and Airtel who have much fairer and cheaper packages for their customers.